Field service management

Field service software for crews on the road

From the customer’s call to the signed report, no group chats or paper. Dispatch work, know who left and who arrived, and talk to your crew push-to-talk from the phones they already carry.

No credit cardWorks offlineCancel anytime
  • 20 yearsrunning field operations
  • 600+jobs completed on it
  • 1 appjobs, map and radio
9:41My jobs today
On the wayWO-0721 · A/C maintenanceMain St Plaza · 10:00
AssignedWO-0724 · Installation4th Ave · 12:30
AssignedWO-0729 · RepairNorth Warehouse · 4:00 pm
HEAD TO SITEARRIVED
HOLD TO TALK
Sound familiar?

Four headaches of anyone dispatching a field crew

Jobs get lost between texts and paper

Every tech has a list in a group chat and nobody knows what’s still open. In SentiTechPro every job is a work order with an owner, a date and a status.

“Where’s John?”

Today you have to call him. With SentiTechPro you see it on the dashboard: left, on the way, arrived.

The customer complains before you know

The tech never left, or has been on site for three hours. SentiTechPro warns you before the phone rings.

Extras never get billed

Parts and labor nobody wrote down. The tech logs them when closing the job and the charge is created.

Features

The whole job, from the customer’s call to getting paid

We built it and use it every day in a real company with technicians on the road. It’s not a concept: it’s the tool we run our business on.

Work orders

Installation, repair, maintenance or inspection — with customer, address, committed date and assigned technician.

Left, arrived, done

Technicians tap HEAD TO SITE and ARRIVED; arrival is GPS-verified. If they check in far from the site, you’ll know.

Checklists per job type

Each service type has its own checklist. The job can’t be closed until it’s complete.

Photos and evidence

Before and after, serial numbers, what they found. Everything stays attached to the job.

Customer signature

The customer signs on the technician’s phone and gets a PDF report by email.

Alerts that matter

“Hasn’t left”, “too long on site”, “long pause”, “arrived far away”. Before the customer calls you.

Bill on completion

Extra parts and labor are logged by the technician when closing the job, ready to invoice.

Works offline

In basements or on the highway the technician keeps working; everything syncs with the real time when signal returns.

Customer portal

Your customers see when the technician arrives and the report of every visit, under your brand.

From the customer’s call to getting paid, in one system

  1. Call
  2. Work order
  3. Dispatch
  4. Left / Arrived
  5. Checklist
  6. Photos
  7. Signature
  8. Billing
Dashboard

Dispatchers see the whole crew on one screen

The live dashboard is the same one we use in our own operation: where every technician is, what they’re working on, and what’s running late.

  • Live map with every technician and today’s jobs
  • Status for each: available, on the way, on site, paused
  • Unassigned jobs with the nearest technician suggested
  • Average arrival and service time per technician
  • Paused jobs, oldest first
9:41My jobs today
On the wayWO-0721 · A/C maintenanceMain St Plaza · 10:00
AssignedWO-0724 · Installation4th Ave · 12:30
AssignedWO-0729 · RepairNorth Warehouse · 4:00 pm
HEAD TO SITEARRIVED
HOLD TO TALK
Radio included

Talk to your crew like a two-way radio, from the same app

The Pro + Radio plan includes Sentinela PTT: press a button and everyone hears you instantly, at any distance. With an SOS button and channels per team.

  • Instant voice, no dialing or waiting
  • Channels: technicians, warehouse, supervisors
  • SOS with location to the whole team
  • From the dashboard: “Talk to technician” in one click

Before and with SentiTechPro

Before

  • ✕Jobs scattered across texts and paper
  • ✕Calling every tech to find out where they are
  • ✕Handwritten reports, no photos or signature
  • ✕Parts used that never get billed
  • ✕A separate phone or radio to talk

With SentiTechPro

  • ✓Every job with an order, a date and an owner
  • ✓The dashboard shows who left, who arrived and who’s late
  • ✓PDF report with photos and signature, emailed to the customer
  • ✓The charge is created when the job closes
  • ✓Push-to-talk radio in the same app, with SOS

For any business with people in the field

HVACSecurity & low voltageInternet & telecomElectricalPlumbingIndustrial maintenanceCleaning & pest control
Real-world proven

Built in the field, not in an office

SentiTechPro was born at Sentinela, a security and internet company with 20 years on the road. We run our installations, repairs, maintenance and patrols on it every day. Every feature exists because a technician or a dispatcher needed it.

Pricing

Pay only per active technician

Public pricing, no sales call needed. Office users (dispatch, admin) are included. Pay monthly or yearly (get 2 months free).

Basic

$19per technician / month

or $190 per technician / year

Plus applicable sales tax

  • Unlimited work orders
  • Technician app (Android) that works offline
  • Checklists, photos and customer signature
  • PDF report emailed to the customer
  • 2 office users included
Save my spot
Most popular

Pro

$29per technician / month

or $290 per technician / year

Plus applicable sales tax

  • Everything in Basic
  • Live dashboard with map
  • Alerts: hasn’t left, too long on site, arrived far away
  • Customer portal with your brand
  • Parts and labor billed on completion
Save my spot

Pro + Radio

$35per technician / month

or $350 per technician / year

Plus applicable sales tax

  • Everything in Pro
  • Sentinela PTT radio for every technician
  • SOS with location and team channels
  • Talk to a technician from the dashboard
Save my spot

More than 30 technicians or need an integration? Tell us in the form below.

Save your spot: opening soon

We’re opening SentiTechPro to new companies in waves. Leave your details and you’ll hear from us first. When we open you get a 14-day free trial for up to 5 technicians, no credit card.

We’ll reach out by email. By joining you accept our privacy notice.

Frequently asked questions

Do I need to buy hardware?

No. It runs on your technicians’ Android phones and any computer with a browser.

My techs aren’t great with phones

The app is built for the road: big HEAD TO SITE and ARRIVED buttons, today’s jobs up front, and it works offline. If they can text, they can use SentiTechPro.

Does it work on iPhone?

The technician app is Android for now. The dashboard and customer portal work in any browser, including iPhone.

Do you track my technicians all day?

Location is only shared while the technician is on shift and when they tap HEAD TO SITE and ARRIVED. Off shift, nothing is shared. Only your company sees it.

Is my data mine?

Yes. Every company gets its own separate database. If you leave, we hand over your jobs, customers and photos.

Can I use my own logo?

Yes. PDF reports, emails and the customer portal carry your name and logo.

What if a technician leaves?

Deactivate them and their access stops immediately. You’re no longer billed for them.

Do you know where your technicians are right now?

With SentiTechPro you do. Save your spot.

Join the waitlist